Servinform
Leading BPO services firm in Spain
REVENUE
~€200m
SECTOR
Business Process Outsourcing
INVESTMENT DATE
July 2025
HEADQUARTERS
Madrid, Spain
STATUS
Current
Servinform is a leading, tech-enabled provider of end-to-end (front- and back-office) outsourcing business solutions in Spain, Portugal and Italy to a diversified blue-chip customer base. The company has built strong positions across Banking, Financial Services, Utilities, Telecom and Public Administration, underpinned by deep domain expertise, high customer retention and a workforce of c.6,000 FTEs. Servinform is well positioned to capitalize on structural market growth driven by digitalisation, AI adoption and increasing outsourcing penetration
WHY DID WE INVEST IN SERVINFORM?
- Leading independent platform in Spain, serving a diversified blue-chip customer base with strong market positioning across key end markets
- Exposure to a structurally growing market, driven by digitalisation, AI adoption, and increasing outsourcing demand
- Significant value creation opportunity through operating model transformation, technology enablement (GenAI / Agentic AI), and pricing optimisation
- Strong platform for scalable growth, supported by international expansion, near-/offshore delivery, and inorganic M&A
ADD-ONS
Spanish company specializing in mortgage management and land registry consultancy services for financial institutions